Answers to the questions we hear most. Still need help? Email contact@lunaxo.store or message us on WhatsApp at +1 (307) 393-4867.

Orders & Products

Are your mahjong sets NMJL-ready?

Yes. Our 160-tile sets include 152 playing tiles plus 8 Jokers — the configuration used for American Mahjong with the current NMJL card. Each product page lists the exact tile count, tile size, and materials in its Specifications section.

Can I cancel or change my order?

You can request a cancellation or an address change before your order ships. Contact us at contact@lunaxo.store as soon as possible with your order number. Once an order has been handed to the carrier, it can no longer be canceled, but it may be returned under our Return & Refund Policy.

Shipping

How much does shipping cost?

Shipping is free on every order to the United States, with no minimum purchase.

Where do orders ship from?

Orders ship from our fulfillment partners in China or the United States. Shipping is free either way.

How long will my order take?

Orders are processed within 3–5 business days after payment is confirmed. Estimated delivery is 7–15 business days after processing. Delivery times are estimates and are not guaranteed. See our Shipping Policy for full details.

Will I get a tracking number?

Yes. Every order receives a tracking number by email once it ships. You can also check the status anytime on our Track Order page.

Returns & Refunds

What is your return policy?

You have 30 days from the date you receive your item to request a return. Items must be unused, in their original packaging, and complete with all tiles and components. All returns must be authorized first — contact us before sending anything back. We will give you the return address, which may be in the United States or in China.

Who pays for return shipping?

For change-of-mind returns, the customer pays the return shipping cost. If the return address is in China, this includes international postage. There is no restocking fee. If your item arrives defective, damaged, or incorrect, contact us within 30 days with a photo and we will send a free replacement at no cost to you.

When will I get my refund?

Once we receive and inspect your approved return, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. Full details are in our Return & Refund Policy.

Payment

Which payment methods do you accept?

We accept major credit and debit cards including Visa and Mastercard, as well as PayPal and Shop Pay. The full list of payment methods available for your order is shown at checkout. All prices are in US dollars (USD); applicable sales tax, if any, is calculated at checkout.

About Us

Who operates LUNAXO?

LUNAXO is operated by Everlume Living LLC, a limited liability company registered in Wyoming, USA, with its business address at 1603 Capitol Ave, Suite 310, Cheyenne, WY 82001, USA. Our operations office is in Hanoi, Vietnam. You can reach us by email at contact@lunaxo.store or by phone/WhatsApp at +1 (307) 393-4867. Learn more on our About Us page.